Shipping & Returns

Physical Products Purchased via Shop

Domestic (within Australia)

Standard $12.95

Shipping estimate 1-3 days

Express $16.45

Shipping estimate 2+ days

International (United States, United Kingdom, Canada, New Zealand)

Standard $29.40

Prescriptions via Consultation or Client Portal

Available for Australian clients only.

Prescriptions are sent out for delivery once payment has been received.

Shipping is provided free of charge.

Additional Information

All orders are processed within 1-2 days. Please note, we are working as fast as possible to meet delivery times but sometimes there may be delays. This can occur for a number of reasons including, but not limited to, courier delays, logistics or bad weather.

If your order is dispatched internationally, it may have to be cleared through customs. As a result, there may be fees that have to be paid. Please be aware that we will not be held liable for custom delays, duties or taxes that may apply.

Shipping charges are non-refundable.

Returns & Refunds

Returns are not accepted on any prescribed formulas or supplements.

Returns are not accepted for change of mind.

If product arrives faulty or damaged, contact us immediately to resolve the issue. 

Order Cancellations

At this time, we cannot accept change of mind returns after the parcel has been processed. If you have any concerns please contact us so we can resolve your issue.